These terms apply to every booking made on triphubasia.com. Please read them before you book. By paying for a booking you agree to them.
1. Who we are
Trip Hub Asia (“we”, “us”) runs an online marketplace where independent, verified local businesses (“operators”) offer tours, activities, transfers, car rentals, spa services, SIM/eSIM and other travel services across Asia. Each experience is provided by the operator named on its page. We take your booking and payment, and pass your booking to the operator. Our address is Philippine Stock Exchange Tower, Manila, Metro Manila 1634, Philippines.
2. Bookings
- A booking is confirmed only once payment has gone through. We then email you a confirmation with your booking reference, and the operator receives your details.
- Please give accurate details: lead guest name, email, phone/WhatsApp, the number of guests and your hotel or pick-up address. The operator may contact you to confirm pick-up times.
- Each listing shows its own start time, duration, meeting point, inclusions, exclusions and requirements. These are part of your booking.
3. Prices, add-ons and payment
- Prices are shown and charged in USD. Your bank or card provider may apply its own exchange rate or foreign-transaction fees, which are outside our control.
- Some experiences are priced per person, with a lower per-person rate for bigger groups. Others are priced per group, per day, per session or per item. The checkout shows how your price was calculated.
- Optional add-ons (for example camera rental, meals or extra stops) are charged either once per group or per person, as shown next to each add-on. They are added to your total.
- Full payment is taken when you book. Payments are processed securely by PayPal, and you can pay with a PayPal account or any major credit or debit card. We never see or store your full card number.
4. Processing Fee
- Payments made by PayPal or by credit/debit card carry a Processing Fee of 5%.
- The Processing Fee is calculated on the booking value, meaning the price of the experience plus any add-ons you choose. It is added on top of that value and shown as its own line before you pay.
- The Processing Fee covers the cost of processing your payment securely. It is charged by Trip Hub Asia and is not paid to the tour operator.
- If the operator or Trip Hub Asia cancels your booking, you are refunded in full, including the Processing Fee. If you cancel, any refund follows the listing’s cancellation policy, and the Processing Fee is not refunded.
- Payment methods added in the future may carry a different fee or no fee. The fee that applies is always shown at checkout before you pay.
5. Cancellations, changes and refunds
- Each listing’s cancellation policy is shown on its page and applies to your booking. If a listing shows no policy, please contact us before you book.
- To cancel or change a booking, email support@triphubasia.com with your booking reference. Changes depend on availability and the operator’s agreement.
- If the operator cancels (for example because of weather, sea conditions or safety), you will be offered another date or a full refund.
- Refunds go back to the original payment method. Your bank or PayPal may take 5–10 business days to show them.
- No-shows, late arrival at the meeting point, or failing to meet the listing’s requirements are not refunded unless the listing’s policy says otherwise.
6. Your responsibilities
- Arrive on time, bring any documents the listing asks for (such as a passport or driving licence), and follow the safety instructions of the operator and its guides.
- Make sure every guest is fit to take part. Water, adventure and outdoor activities can carry risk, and travel insurance is strongly recommended.
- Children must be accompanied by an adult, and some activities have age, height or health limits.
7. Operators and liability
Operators are independent businesses and are responsible for delivering their services safely and as described. Trip Hub Asia checks operators’ business documents before they can list, but does not run the experiences itself. To the extent the law allows, we are not liable for the acts or omissions of operators, or for indirect or consequential loss. Our total liability for a booking is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection law.
Trip Hub Asia collects the full payment for each booking and pays the operator its agreed rate on the 15th of the month following the service month (for example, bookings with service dates from 1 to 30 September are paid to operators on 15 October), to the payout method each operator chooses.
8. Reviews and conduct
Please be respectful to guides, drivers and other guests. An operator may refuse service, without a refund, to anyone who is abusive, intoxicated or puts others at risk.
9. Photos and copyright
- Photos on listings show the actual experiences, places and services offered. They are supplied by our operators or come from other sources, and they are used only to describe each experience.
- Trip Hub Asia does not claim ownership of these images. All copyrights remain with their respective owners.
- If you own an image shown on this website and would like it credited or removed, email support@triphubasia.com with the page link and the image. We will review your request and act on it promptly.
- Conditions on the day, such as weather, season, crowds or the room or therapist assigned, may differ from what the photos show.
10. Privacy
We use your details only to manage your booking. We share them with the operator who provides your experience, and with PayPal to process your payment. See our Privacy Policy for more.
11. Changes to these terms and governing law
We may update these terms from time to time. The version on this page when you book applies to your booking. These terms are governed by the laws of the Republic of the Philippines.
12. Contact
Questions about a booking or these terms? Email support@triphubasia.com.